This outlines the terms and conditions governing all sales and purchases made through this website, regardless of whether the order was via the internet, phone or by post. By using this website you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, please do not use this site.

PRICING
All prices quoted are subject to change at any time at the discretion of Rude Dog Retros. All prices are quoted in British Pounds Sterling (GBP, £). Rude Dog Retros reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc.

SHIPPING
We can send your order anywhere within the United Kingdom and normally only offer shipping to the UK and EU. This is mostly due to the costs involved, but if you require shipping to another region then please get in touch!

We ship all products via Royal Mail. This usually takes between 1 to 5 working days depending on the delivery service and the destination area. All of our items are packed well.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer is responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

PAYMENT
Rude Dog Retros uses Stripe Payments only.

RETURNS POLICY
For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.

Items purchased online must be returned to Rude Dog Retros, 1 Craigview Court, Tayport, Fife DD69JQ.

Please email purchase@rudedogretros.co.uk to arrange a returns number before sending.

We can only refund or exchange an item in its original unmodified condition if it is returned to us within 28 days of receipt. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

The following options will then be made available:

  • Replacement: If possible, a replacement will be sent, subject to availability.
  • Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.
  • Refund: If a refund is required, it will be provided according to the original payment method.

Exchanges will not be permitted.

We are unable to issue a refund or replacement until the goods are back in our possession. A refund will be issued within 7 working days. This may be subject to delays during busy periods. If there are any problems with your refund, we will contact you.

LICENSE AND SITE ACCESS
Access to the Rude Dog Retros website is granted only for the purpose of accessing the products offered. Under no circumstances may any individual alter any part of the website. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere unless written permission has been granted by Rude Dog Retros. You are granted access to Rude Dog Retros website under the condition that you will not interfere, or attempt to interfere with any of the content.

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL RUDE DOG RETROS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF.

LAW AND JURISDICTION
These Terms and any matter relating to this Site will be governed by Scots Law and the Scottish / UK courts shall have non-exclusive jurisdiction in respect of them.

PRIVACY
We are committed to protecting your privacy and this statement summarises what personal details we may collect from you before, during or after you use our Site and what we will do with them. Any changes to our privacy policy will be posted on this page.

When you contact us we will use your email address for the purposes of administering your query or order and responding to you. We will not publish your personal information and will not supply your personally identifying information to other companies or individuals. We may, with your permission, send you information about our company and our products and services.

SECURITY
All of our credit card transactions online are processed by Stripe and are therefore covered by their security and privacy policies. All transaction details are encrypted so you are safe to shop with Rude Dog Retros.

COPYRIGHT
All content and the compilation of all content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, artworks, products and data compilations is the property of Rude Dog Retros and protected by UK and International copyright laws.